Contact Us
This page explains how to get in touch with Casinos Not On Gamstop, what we can help with, and who to approach instead when your question is about a casino account, a payment or a gambling problem. We are an independent information site. We don't run casinos, hold player funds or handle player accounts.
Disclosure: some casinos we cover may pay the publisher a commission if you sign up through a link on this site. That does not buy a higher ranking. Read more about who we are on the About Us page.
What you can contact us about
We're happy to hear from you if you want to:
- Report an error. A bonus figure, payment method or wagering term that looks out of date or wrong on one of our pages.
- Suggest a correction or update. Casino terms change often, so a reader's note about a change is useful. Where you can, tell us the page, the casino and where you saw the new wording.
- Ask about our reviews. How a page was put together, or why a casino sits where it does in the rankings.
- Give feedback. Topics you'd like covered, or explanations that were unclear.
- Raise a concern about a listing. For example, if a casino you've researched behaves differently from how we describe it.
What we can't help with
Because we don't operate any of the casinos, we cannot:
- Release a withdrawal, reverse a payment or reopen a closed account.
- Speed up identity verification or source-of-funds checks.
- Settle a bonus dispute or overrule a casino's decision.
- Remove a GAMSTOP registration. GAMSTOP is run independently and self-exclusion cannot be undone by us.
- Guarantee any outcome, withdrawal or winnings.
Have a problem with a casino? Start here
Work through these steps in order. They apply whichever casino you're using, including those in our rankings such as Betmica, Kikibet or Betninja.
- Gather your evidence: account details, dates, screenshots, transaction references and the bonus terms shown when you claimed.
- Contact the casino's customer support first, in writing where possible, so you have a record.
- If unresolved, use the casino's formal complaints procedure. Check its terms for the stated process and time limits.
- If the casino names an alternative dispute resolution body, take it there next. Check that body is genuinely independent.
- Keep a note of every reply. Don't send passwords or full card numbers by email.
Be aware that casinos not on GamStop are typically licensed overseas rather than by the UK Gambling Commission. That means the protections and routes for complaints available to you may differ from those at a UK-licensed site. Check each operator's licence details and terms before you deposit.
If gambling is causing you harm
If gambling is affecting your finances, mood or relationships, please speak to someone rather than emailing us. GamCare runs a free, confidential helpline and live chat for people in Great Britain. GAMSTOP offers free self-exclusion from UK-licensed gambling sites, and blocking software can restrict gambling sites on your devices. Most operators also provide deposit and loss limits and self-exclusion tools. Our Responsible Gambling page explains these options in more detail.
Gambling is for adults aged 18 and over. It should never be treated as a way to earn money or solve financial problems.
What to include in your message
| Your reason for writing | Helpful detail to include |
|---|---|
| Factual error | The page name, the exact wording you believe is wrong, and a source if you have one |
| Outdated bonus or payment information | The casino name, what has changed and roughly when you noticed |
| Question about rankings | The casino or comparison you mean and what you'd like clarified |
| Content suggestion | The topic and what you couldn't find elsewhere on the site |
How we handle what you tell us
We read corrections and checks against the casino's own published terms before changing any page. Where a claim can't be verified, we say so rather than guess. Pages show an updated date, and our latest fact-check for this site was on 29 September 2026. We cannot promise a reply to every message, but factual corrections are given priority.
We will never ask for your casino password, card details or ID documents. If someone claiming to be us asks for these, don't respond.
Useful pages while you wait
- Browse our current list on the non GamStop casinos guide.
- Check how we treat commissions and site use in the Terms and Conditions.
- Learn more about our approach on About Us.
Whatever you're writing about, thanks for helping keep our information accurate.